What We Guarantee
Our mission is to be the leading and most trusted Home Service Provider in our industry. We strive to enhance the quality of our service by providing our employee’s with the kind of culture, training, and development that embodies our core values and results in our customers being 100% satisfied with the quality of our service and guarantees in the markets we serve. Our growth and profitability is a direct result of our performance and delivered value.
Total Comfort Guarantee: We want you to be comfortable, so that’s why we guarantee that the system(s) we have installed in your home will heat or cool your home to a custom design specification for a full five (5) years. We guarantee a temperature variance of no more than plus or minus three (3) degrees of the design specifications at your thermostat whether heating or cooling your home. If the desired temperature selection is not achieved, we will make any modifications, repairs, and if necessary, replace the system at no additional charge to you.
Property Protection & Client Respect Guarantee: Our installation technicians are the best in skill, attitude and workmanship, and while they are in your home, your property will be protected from any possible damage. Our technicians will not swear or use tobacco products while on your property. They will courteously answer any questions or concerns and leave your home as neat as they found it. They will wear protective shoe covers and place floor protection on all work and traffic areas. If they fail to do any of the above, we will give you a five (5) year Comfort Club membership at no charge to you.
Peace of Mind Total Service Guarantee: Compare our Total Service Guarantee with any other and you’ll find a major difference with our generous warranty coverage. For ten (10) full years after the installation of your Optimum or Premier system or five (5) full years on Deluxe systems you will not pay for any equipment failure-related service calls (as long as you maintain your system annually in accordance with One Hour recommendations). That’s total worry-free system performance for the next ten (10) years on an Optimum or Premier and five (5) years on a Deluxe system.
Total Replacement “No Lemon” Guarantee: If the compressor in your air conditioner fails in the first five (5) years of installation, we don’t just replace the compressor, we install a completely new air conditioner and give you a brand new five (5) year “No Lemon” Guarantee. If the heat exchanger in your furnace fails in the first ten (10) years after installation, we don’t just replace the defective heat exchanger, we install a completely new furnace and give you a brand new ten (10) year “No Lemon” Guarantee.
$500 No Frustration Guarantee: If your system breaks down during the first (2) years and leaves you without heating or cooling, we guarantee to repair your system within 24 hours of the time you call us or we will give you $500 for your inconvenience.
Exclusive Two-Year Satisfaction Guarantee: Assures your complete satisfaction with your investment in your comfort system (or component). You must be satisfied with the craftsmanship and materials provided. If within two (2) years from the date of your agreement, you are dissatisfied with the performance of your comfort system (or component), we will make any and all modifications (including replacement of the system or component, if necessary) to meet your satisfaction.
UWIN Guarantee of Business Conduct: UWIN is a customer service resource that allows elite home services contractors to provide an extra level of protection and peace of mind to residential home services consumers. When you do business with a UWIN endorsed contractor, you will have an employee working in your home who has been drug tested, background checked, and properly trained. Our company agrees to the UWIN Code of Ethics, carries current liability and workers’ compensation insurance and is licensed by all appropriate government agencies. More
Apples to Apples Guarantee: Anyone can make something cheaper by cutting corners and pricing it for less. So, it’s important to know what is and what is not included in any heating and cooling system you choose for your home. The Apples to Apples Guarantee is our promise to you that you cannot find a comparable installation for less… or we’ll pay you a $250 bonus over the difference. All we ask is that the comparison be “apples to apples”.
Title 24 Guarantee: Studies by the California Energy Commission and the U.S. Department of Energy have shown that proper installation of your home comfort system is just as important as the comfort system itself! These studies also show that properly sized, and correctly designed ducting will have a more profound effect on your energy costs and your comfort than the equipment you choose. The Title 24 Guarantee is our promise to you that your installed comfort system will meet or exceed California’s energy standards, and will be inspected by your trusted local building official.